L Y L A, is committed to providing a quality customer experience.  For any questions, please send an email to us at LYLA@LYLALIFESTYLE.COM we will respond to emails within 48hours.

Return Policy

• No returns ONLY exchanges.

• Damage, ineffective or incorrect items must be reported within 7 days of delivery.

• We are unable to make changes to orders once they have been placed in our system
  

Exchanges

• All exchange requests must be submitted within 30 days of purchase.

• All exchange requests must include the listed order number.

• Indicate the details of your exchange; include the size and the item

• For your expedited returns customers may purchase a shipping label directly from L Y L A

• Items must be in its original condition.

• If items are returned to us by mail carrier due to incomplete or insufficient address, customer is responsible for postage of re-shipment.

• Exchange items are the customers responsibility until they are ship exchange address.

• L Y L A is not liable in cases where a package is lost or stolen in transit after we have sent it to a mail-carrier service and issued a tracking number.

Reserved Rights Regarding Exchanges.

L Y L A reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive exchange history

• An irregular or excessive exchange history involving defective, worn, altered, laundered, damaged, or missing items

• Potential fraudulent or criminal activity
  

Delivery Date Estimates

• Preorder process expected shipping of product is 7-14 Business Days (Weekends and Holidays are not included). Orders shipped will include a tracking number through email. Once the product has been shipped out and email with the tracking number will be issued to customers from the email LYLA@lylaliftsyle.com

• Preorder production windows may vary.

• If a product is out of stock, customers will be notified.